Online Policies
Samantha Chicago
64 E. Walton, 1st. Floor
Chicago, IL 60611
tel. 866.951.5383
Returns & Exchanges
We want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 14 days of the date of invoice. We will gladly exchange your product. Please note: All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. Return shipping charges are the responsibility of the customer. If you would like to exchange a product, we will happily ship the replacement at no shipping charge to you.
NO RETURNS OR EXCHANGES ON CLEARANCE AND SALE ITEMS (INCLUDING THE USE OF DISCOUNT CODES).
NO RETURNS ON JEWELRY ITEMS.
NO RETURNS ON LINGERIE OR SWIMWEAR.
To Exchange a purchase: When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive, contact us by calling 866.951.5383 or emailing us immediately. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.
Shipping & Handling
All orders are processed within 48 hours of receipt. When your order is approved it will be shipped no later than 48 hours from time of approval. Customers will receive notification of any orders not approved for any reason with this same 48 hour period.
Shipping and Handling: For your convenience we offer Ups Ground, 2 day, and overnight shipping on orders shipped within the continental U.S. Fees depend on the weight of your purchase.
*samanthachicago.com does not offer international shipping.
Sales Tax
Sales tax applied to all items shipped to Illinois. A 9% tax fee will be charged to Illinois shipments.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
